ST3 5.6 Full Backup not working

DickyDutch

Damir Just to let you know I get this same problem quite regularly when trying to back up my iPad. The only way I cure it is to power/on my device and keep trying - then the backup suddenly works!

Damir

DickyDutch thats good to know as this is the first full backup i attempted after the 5.6 upgrade as i leave my backups till i feel i have made big enough changes to my system.
I did the reboot the ipad thing but it still didnt work immediately on the full backup but it did work on database backup, and immediately after that the full backup worked as well, now this might be coincidance but with time i might be able to give more accurate feedback.

peter

I haven't seen this so far. Can you make a screenshot of this white screen you mentioned?

Damir

peter I haven't seen this so far. Can you make a screenshot of this white screen you mentioned?

The screen is basically the box you get to choose to where you want to save the backup except it has nothing in it , its blank, and i cant reproduce it again it recovered itsef after i did a database sucessfully , after that the full backup workrd as well, it did this with about 3 attempts innitially then i rebooted the ipad than it still did it once again thats when i tried the database backup and it worked after that.

DickyDutch

I’d like to mention that for me this problem didn’t just occur with 3,6 it was there also with 3.5. The white screen is the one that should show the list of possible folder locations for saving the backup. What happens is that a temporary spinning icon appears top left of screen but then the screen remains blank (white). Sometimes an error message pops up but disappears so fast it’s impossible to read! I often have to try several times to get the full backup function to work. - but I’ve never had a problem with database only backups - it appears to be related to file size.

peter

Could it be that this only happens when the last location you had opened in the file selector was a cloud drive? Maybe the file selector tries to read the contents of the cloud drive and this maybe takes time.

How big is the backup when this problem happens?

DickyDutch

peter my backup is around 5 to 6 gig

DickyDutch

peter Hi will try to email a link to video of what often happens when I try to do a backup. The only cure for me is to power off/on the iPad and try again.

Damir

DickyDutch my backup is 21gb
I don’t use iCloud for this backup as it’s too large.But that sounds a possibility and because the database is small it brings up the choice where to save and once you choose on my device it then uses that as the default and works on full backup next time because it has space, perhaps the default should be always my device and let us choose other options and if the device is short of space a message of not enough space comes up.

davedroug

NO problems with me full backup today and transferred to second ipad works perfect

peter

I strongly suspect this is related to cloud services or servers connected in the Files app. I also don't see the problem on my end but I have only iCloud in use.

DickyDutch

peter is there anything I can do to correct this or test your theory? I’m having difficulty in uploading the video I made because of file size - but will keep trying!

peter

Do you use any cloud hoster beside iCloud?

Video upload to the forum is disabled due to size constraints I have on the server. You could share it through iCloud or Dropbox and send the download link to my email.

DickyDutch

Have taken a screen shot (from the video )
of the error message that pops up just prior to the blank white screen

DickyDutch

I use iCloud Drive and Dropbox

peter

Ah yes, I know that error. It is caused by Dropbox. I would delete and reinstall the Dropbox app. That should take care of it.

See here: https://www.dropboxforum.com/t5/Delete-edit-and-organize/Error-message-quot-couldn-t-communicate-with-a-helper/td-p/505391

DickyDutch

peter Thanks Peter I’ll give that a try

DickyDutch

DickyDutch I’ve now removed a Dropbox from my device and STAGETRAXX full backup now appears to be working as it should.

peter

Thanks for letting us know.