Airturn DIGIT III

peter

OK, so there we have the problem. The Airturn acts as a bluetooth keyboard. So macOS intercepts all key presses before they are sent to the app. Now cursor up and down (in mode 2) is always interpreted by macOS and never sent to the app. I guess this happened in the Sonoma update.

You need to select a different mode.

Even better would be to use a device on macOS that can use the Airdirect mode or act as a bluetooth midi device.

Wiebe

Thanks Peter, I'm glad you understand my problem. I tried all the 6 different settings on AirTurn, setting 6 works well, volume up and down, stop/play, and next song, the only function that does not work is previous song.
I don't really understand your last remark about bluetooth midi device

Kind regards
Wiebe

peter

The newer Airturn devices run in a mode called Airturn Direct which does not emulate regular key presses. They work better and will not be affected by this issue. Same as devices like the IK Blueboard that send MIDI commands instead of key presses.

Wiebe

Ok Peter, I finally tried setting 7 on AirTurn III and now all functions worked, sound up and down and all other functions as well. So all is well that ends well.

Thanks Peter
Wiebe

peter

Btw, I can confirm that the behavior of the up and down keys has changed in Sonoma. Before Sonoma they could be used to assign actions. Now these two keys are not sent to the app but captured by Sonoma and used to scroll the view. In my opinion this is a backward step. The app should be able to decide what to do with these keys and not macOS.

Damir

peter The app should be able to decide what to do with these keys and not macOS.

Totally agree, I have not used my DIGIT 3 yet since the software update I’ll be fuming if my buttons have changed operation.

Wiebe

Good morning Peter and Damir, so as I understand correctly it is a Mac Sonoma related problem. But as I mentioned before, when switching from setting 2 to setting 7 on your Digit 3, all works well.

Kind regards
Wiebe

peter

I am not sure what setting 7 is as the manual only states 6 different settings but apparently it does not use up / down keys for the up / down buttons.

Wiebe

Ok Peter, I'll explain. On the AirTurn DIGIT III you have a mode button, you can set it by pressing it and counting the number of flashing, if you let it flash once it is setting 1 etc. etc. I didn't know either that there was a seventh setting possible. To do this, you let it flash 7 times, it responds by flashing 7 times. So this is setting 7.
And it works as setting 2 before.
Kind regards
Wiebe

Damir

Wiebe good to know 👍

Wiebe

Helle Pieter, I need your help again, it's about AirTurn DIGIT III. I explain : I use this device on my MacBook Air and also on my iTab and iPhone. On iPad and iPhone it works very well, I used setting 2 on AirTurn.
However on my MacBook Air I have a problem, it doesn't work at all. I use the latest version Sequoia 15.1. As I mentioned in an earlier message , I have to use setting 7 on AirTurn. But that does not function anymore.
I have been in contact with Apple and we were able to make it work. But after stopping and restarting the computer it did not work anymore. I don't really know who can help me. Is it an Apple, Stage Traxx or AirTurn problem?
Thanks for your help.

Damir

Wiebe I don't really know who can help me. Is it an Apple, Stage Traxx or AirTurn problem?

I had similar issues, contact AirTurn first to get help then Apple, ST3 is not your problem as Digit 3 works fine on my setups and gave me the least problems compared to AirTurn 6 foot pedal.

Just a thought , upgrade your firmware on remote, and use the correct mode.

peter

The Airturn Digit II just acts as a keyboard. The Mac version supports keyboard shortcuts out of the box. You don't need to activate Airturn support for it. So just make sure Airturn support is disabled and then assign commands as usual. No idea what setting 7 is as the manual only mentions 6 settings. But try different settings I guess mode 2, 3 or 5 should work. If it does not work, please get in touch with Airturn support.

Wiebe

Thanks Peter and Damir.
I did already upgrade my Digit 3. But without success. I overcame the problem on my MacBook by using a fixed set up procedure :
1 Start Macbook
2 Start Digit 3 but in settings 2
3 Find Digit 3 in BlueTooth
4 Start ST3
5 Change Digit 3 setting from 2 to 7
And then I obtained the requested results.
Peter there is a setting 7

Damir

That sounds very familiar to me , I’m glad you got it at the end, it should not be that hard.

Wiebe

Hello Peter, I. come back to you for an old question. Why does AirTurn DIGIT III not function on my MacBook Air Sequoia 15.4.1. As I explained to you before, mode 2 works well on my iPad, but not on my MacBook Air. I tried Assigned Actions on settings in Stage Traxx 3 and also on Airturn setting, but neither of them accepts the AirTurn settings. I also had several communications with AirTurn, and they could not propose a solution.
So my question is, why does AirTurn DIGIT III not work on MacBook Air? Have you heard elsewhere of this problem? and could you test AirTurn DIGIT III on an MacBook Air?
Kind regards
Wiebe

peter

Mode 2 is sending up/down and left/right arrows. These are not forwarded to the app as macOS uses them for system shortcuts. So on macOS you have to use another mode. Mode 6 should work better.

Wiebe

Thanks for your reply.
I tried Mode 6 in Assign Action, but no reaction when I press a button on Airturn. On AirTurn setting I did put everything to zero, still no action. I also tried Airturn set up mode 2 and 6 without any reaction.
Also, when I activate up or down or left and right button in Assign action, no reaction what soever.
Again my question is, can MacBook Air, Stage Traxx 3 and AirTurn DIGIT III work together? Have you tried it, Peter?
Thanks
Wiebe

peter

I don't have a digit III. Have you set it up as an Airturn Keyboard device?

Wiebe

"I think it's something having to do with StageTraxx....therefore I wouldn't know the answer.

Here's what I can say....the DIGIT works on other devices, and with other Apps (Even StageTraxx). You are only having issues with StageTraxx on this one device. This isn't pointing at a pedal issue......so I am not going to know the answer as to what is causing it, or why Mode 7 would work on their end. This is a question only they could answer.

Just as StageTraxx, and Apple can't fix deep issues with our products.....I can't fix deep issues with theirs.

I think we have enough information based off the tests we've done to say that the pedal isn't broken.

Thanks Peter, no, there are no activities on Airturn set up. I use Assigne Actions. Under these conditions I can't use mode 2 or 6, as you mentioned before. As I told you, I have been in contact with Airturn.
I'll sent you their latest respond.
I don't really like to change to another App. because that would mean I have re-cynchronise all 150 songs. So please help me.
Wiebe
"I think it's something having to do with StageTraxx....therefore I wouldn't know the answer.

Just as StageTraxx, and Apple can't fix deep issues with our products.....I can't fix deep issues with theirs.

I think we have enough information based off the tests we've done to say that the pedal isn't broken.

I have given you lots of steps, and they are all going the way I describe them. StageTraxx on the other hand is asking you to do things that aren't working. I would assume the problem is with StageTraxx, but you aren't getting the help you need there.My recommendation is to keep trying to get help from StageTraxx. Or just use Mode 7. It may not be ideal, but it can work. The last recommendation I have would be to use a different App. There are a lot available on the market, and if the App you chose isn't working, and you can't get technical help to fix it.....a different App that offers the same features can be a valid choice.

Replacing the DIGIT wouldn't help. You would have the same issues if there was something going wrong in the App.

Dan
Customer Service
AirTurn Inc."

I don't really like to change to another App. because that would mean I have re-cynchronise all 150 songs. So please help me.
Wiebe