Open Beta Version 3.7.0
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After syncing my iPhone with iCloud one file would not play on my IPad
It was my one and only multitrack song I used for testing, it appeared missing and this is the message I got, this file works fine on my iPhone. Yet it is not accepted on my iPad going through iCloud sync.
It works fine on IPhone.
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Syncing is complicated business. Without logfiles, I can not comment on any of these issues. Did you look with Files if the file is there? Did you try to press the Sync button? Maybe it did not download.
Regarding the sync button: Primary use is if you still see missing files after sync has finished running or when you just edited on another device and want to immediately see the changes from that device.
peter Syncing is complicated business. Without logfiles, I can not comment on any of these issues. Did you look with Files if the file is there? Did you try to press the Sync button? Maybe it did not download.
It’s there on my iPhone and playing fine , but it is not syncing with my iPad all my 2647 have synced fine but this one and it happens to be my only multitrack, I am not in a good position to be doing too much testing as I am on holidays and my wife is hogging her iPad I am using to test the syncing so I apologise for lack of detail I just wanted to report it incase there is an issue with multitracks others might have come across , or it might be just my file,
I don’t use multitracks so I can live with it.
Cheers Damir
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New beta build 8732
After this build, I will concentrate on improving the iCloud enabling process. I don't like the fact that you have to choose between upload and download. It should be just the switch that you need to turn on. To get there I need to prevent iCloud from creating duplicate song entries. This might be a lot of work, so the next update might take a week or more.
Added
- Setting to create a support email that contains the ST3 logfiles from your device
- Setting to allow manual scrolling to pause autoscrolling (not every users wants this to happen automatically)
Changed
- Logfiles are no longer written to the documents folder
- What's new dialog updated
Fixed
- All reported crashes in last build
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Damir Syncing is complicated business. Without logfiles, I can not comment on any of these issues. Did you look with Files if the file is there? Did you try to press the Sync button? Maybe it did not download.
With further investigation, even though I get file missing red indication on iPad the multitrack file plays and when I compared it to iPhone multitrack file I found that it’s actually track 1,2 and 4 that are missing on the iPad, all the other tracks play fine but the error message comes up and I have to clear it 3 times and that’s because 3 audio files are missing , it looks as though those 3 audio files are not going to ICloud for some reason , I can see they are all wav files but can’t easily confirm sample rates , I am assuming they are all the same as i don’t like having different settings on my songs I try to stick to one for all if possible.
Has anyone using multitrack files had issues with iCloud sync where some tracks are missing?
After further digging I suspect the naming of the files might be the issue as I called the files exactly the same with a different number at the end
Always On My Mind-Elvis1,
Always On My Mind-Elvis2,
Always On My Mind-Willie1,
Always On My Mind-Willie2,
Always On My Mind-Willie3,
Elvis 1 and 2 and willie 2 are missing, perhaps the naming has confused iCloud,
I can’t think of anything else .
I have sent via email the 3 audio files I hope you got them so you can figure this out.
Cheers Damir
Multitrack songs sync fine on my devices. I can't imagine file names and file formats being an issue here. It is all the same for the cloud.
When using a playlist where song numbering (eg 1,2,3 etc) is used, if the position of any song is changed several of the subsequent songs lose their song position number. It is necessary to close and reopen the playlist to restore all numbers again.
Good find. I can confirm this bug and will fix it in the next beta.
Hi Peter, ICloud Sync feedback, I have not managed to get two devices perfectly in sync with all files working, yesterday I tried again starting fresh on IPhone with full backup restored Old ICloud file deleted , all files uploaded to iCloud again , this seemed perfect, I then cleaned my iPad st3 music folder synced up to iCloud hoping to get my iPhone data , the iPad is in process of slowly transferring hopefully all 2648 files as it’s still doing it , I go to my iPhone to discover I have zero files in it now , and sync appears to be just sitting there doing nothing.
I am totally confused and am waiting to see what my iPad will produce at end of sync.
I have done nothing unusual like hitting sync , I just enabled sync buttons and chosen the appropriate choices on both devices.
I believe things are not working well, as I don’t understand the technicalities I will describe my needs and perhaps help to change your plan of attack to get some reliability in to iCloud sync.
What I expect is, when I go to settings I should be able to turn iCloud sync on and off, this should not automatically erase or change anything in my st3 folder or the iCloud folder it shoul simply PAUSE iCloud sync , if you turn the sync off in a middle of a file sync then it should complete this sync and turn off, if you turn on iCloud sync then it should compare iCloud folder and ST3 folder and update all new files in iCloud , in the settings of iCloud sync there should always be a total file count of iCloud content and a file count of ST3 folder of the device you are on so you can easily see if the two match, if they match the sync button should be grey and labeled IN SYNC, if the two are out of sync this button should be grey and labeled SYNCING , if the two folders are out of sync and no syncing is occurring then this button should be blue labeled SYNC, this way it all makes sense, you always know what everything is doing and what state you are in all the buttons mean something and do something useful the final additional button I would have is a CLEAR ICLOUD, This clears the iCloud folder just like you would when you go through the complicated delete process now.
It’s all there in iCloud sync settings and makes sense and gives you feedback to what is going on.
At the moment everything is a guessing game and we don’t know what is going on but it’s not giving us the end result, my issue is also I am turning my devices on and off in my travels so I can’t afford hours of waiting to complete full syncs , the system has to work no matter what is thrown at it, and it need order and clarity, I don’t understand the technicality behind it or it’s ability to create this request but that’s what I expect to be happy with sync.
As I write this my iPad needs to transfer 1700 more files and I still don’t know what I will end up at the end , my iPhone was perfect but now is blank so I will have to try and figure out how to get 2648 back again without full restore,
But I will persevere slowly.
Good luck with it Peter I am confident you will hit the bulls eye in time.
Solute! Damir
Just to keep you posted all 3 of my devices are syncing beautifully - changes I make to any one are reflected on the others - but it was hard work getting to there. It seems that the large volume of data to be synced initially is so overwhelming that it confuses iCloud. Once that hurdle is passed smaller changes can be handled no problem
DickyDutch yes I agree , I almost got there , but I was one multitrack song out , and buggered it all up , so I’m starting all over, it doesn’t help having hotel wifi, but I will persevere 
Again, please for the love of god. If you have syncing problems, send me the log files of the devices involved. Without that I can do nothing!!!
To send the logfiles, just go to Settings and select "Send support email".
peter Again, please for the love of god. If you have syncing problems, send me the log files of the devices involved. Without that I can do nothing!!!
To send the logfiles, just go to Settings and select "Send support email".
Wow! That was easy , when did that feature come in, I had no idea it was available, I have sent you my iPhone and iPad latest report, hope it helps.
Cheers Damir
Thanks for the logs Damir. That did indeed help. The email feature was announced in the last changelog.
I did indeed find 2 problems in the log files:
- With the massive amount of songs you have, iCloud does also throttle the deletion requests. I will have to either turn to batch requests or send them sequentially.
- I think the multitrack files you had problems with have only been loaded partially as your device most likely was turned off during the download. As the files existed after that but have been damaged, the app did not try to redownload them. I saw a similar issue with your sync today with the file Becarac - Vatreni - Midi With Drums.m4a. Could you try to play that one back? I think it might also have been damaged.
Problem 2 I think I can solve by using a temporary file during the download. That way if the device is turned off while the file is being downloaded, I can simply delete the temp file on the next start and try to redownload.
This sync feature has really massive possibilities for stuff to go wrong. It is really hard to get it right considering all the possible failure scenarios.
peter I am testing the sync while travelling so it’s a hard test as we are continually on the move so internet connections vary in quality and reliability so I am pushing the system to the harshest limits, hopefully by the end of the 5 weeks on the road you will have it all in hand, but having file count display of ST3 folder and iCloud would be so handy so you can instantly see what is happening, but if it’s not possible it’s not the end of the world. Also ability to just delete all iCloud and start from scratch would be handy when starting up, the reason I say this is I might have my iMac at home active with iCloud on, if I decide to delete iCloud on my portable devices I don’t want iMac to interfere with a fresh start , so by having a delete or clear all iCloud function button would be very handy to start from scratch with a full backup fresh reload , at the moment you have to be very computer literate to do this , it should be a simple choice in settings in iCloud sync.
But first see how you go with the syncing as that’s the most important thing for now.
Cheers Damir
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I have sent email log from my iPad and iPhone.
On my iPad and iPhone I turned off iCloud sync, I deleted on my iPad the iCloud folder in settings, on iPad I loaded my 2648 song full file backup and then I turned on iCloud sync, after a long while I checked my iPad it had 2560 files and no sign of it still syncing, so I went to my iPhone and loaded full backup 2648 songs,and turned on my iCloud sync, after a while I ended up with 5208 songs on iPhone and still 2560 remain on iPad, my goal was to have 2648 on both, something is preventing me to sync properly to iCloud and between two devices.
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Every device you join with the "upload" option will upload everything it has to the cloud. So doubling the number of songs is expected to happen.
This is exactly why I am working on detecting duplicates. If I manage to prevent duplicates from happening, we no longer need to select upload or download when enabling iCloud. It will then upload whatever is not yet in the cloud and download what is in the cloud and missing on your device.
Hi Peter, here are some thoughts to ponder over as I am in a weird user situation , on the road with 2 devices and my third device at home in Australia, If I had left the iMac on and iCloud synced with ST3 running, it would be impossible for me to turn it off so it does not interfere as it’s automatically updating iCloud, so in my case I would want to be able to erase the iCloud on my portable devices reload or create a new iCloud database and start from scratch , this then will automatically change my iMac in Australia and update my other portable device that’s with me, and that’s ok but not necessarily , what if i don’t want this to happen as my iMac is my master device where I complete all my work and I want to keep it unchanged , I would want that device to manually update my other devices as I choose when , plus when I turn on iCloud I would like to see how many iCloud files are there and how many files are on my device before I make a choice do I want to sync with ICloud or not , this means a manual switch and a sync button or an auto sync switch to choose which devices will be automatically controlled by iCloud without choice , it means your master device like IMac in Australia can be set to manual control so you can see the iCloud file count and the iMac file count and decide if you want to sync to it or ignore it and restart a new iCloud from your master device as your other devices on your trip have just been temporarily using iCloud as convenience while away.
I am just pointing out that iCloud can be used in many useful ways if setup to work correctly,
So by turning on iCloud on devices if you are in manual mode you are just monitoring your iCloud system and have choice if or when you sync to iCloud while in auto mode it’s instant.
An easy way of deleting iCloud folder to be present in the ST3 iCloud settings so you have full control of your iCloud needs within ST3 itself.
Most important data to user is ICLOUD file count compared to DEVICE file count to see if they are in sync, then the time of sync then lastly the date of sync with day month year starting from left to right on screen , as we know what year it is this should be last on the screen so if it gets chopped of as on iPhone in portrait mode who cares, the most important data is file count which should be on left side as we read from left to right.
So my ideal iCloud interface would be , turn it on , let me see what file count is in iCloud, let me see what ST3 file count is, now let me decide to turn on automatic sync to ICloud or just stay as you are and let me hit the sync now button for a once off sync to iCloud, or let me just delete all iCloud then sync to it once off, or delete all iCloud then choose auto sync to it from now on , this gives us all the information we need if we just want to see it before we make steps that suit us all in the one spot.
Just pondering cause the huge thunderstorms have been keeping me awake 
Cheers Damir