Play list RED - Help

Elizabeth

Hi there..I’ve no idea what I have just done but all the tracks on my playlist are now in RED and the side tab,,,says “file missing or it might be track missing “ it suggests I refresh but I don’t even know how to do that - can anyone help, please

Elizabeth

All playlists are now in Red please advise how to restore files thank you to you

peter

Send me your logfiles via Settings > Create Support Email.

If you have a recent full backup file, you can restore that file via Settings > Restore Backup.

Elizabeth

peter
Hi Peter…I tried sending you a support email but pop up message says I’m not configured to sending email via stagetraxx3 app…I have done something again which has turned most of my playlists Red again,,,I’ve tried to action what you suggested last time, go into settings and restore files but it hasn’t worked? I’d be so very grateful if you can help again,,,I’ve been syncing with iCloud but I know I should do manual back up to file on my iPad ( this is the only apple device I have ) I use an android phone ,,,but I’m not particularly technical so don’t really know how to create manual back up
I hope you are able to help again,,,thank you

Elizabeth

Please help, Again
Ho Peter ,,I was adding some songs to my playlists tonight, I’ve no idea what I touched to make them pretty much most of the songs in my various different playlists have all gone Red. I tried restore back up in the settings but they’re still in Red
I tried to email you, using the email in the support section in settings but a pop up message says my email is not configured to email support ? My email is :- Elizabethpattison2020@gmail.com and if you could help me I’d be really very grateful. I look forward to hearing from you, I do hope that you can help. My files are only backed up with I cloud and stage traxx file. I’m not very technical

peter

Your iOS device needs to be setup to send emails. I can not help with that.

If you are still on version 2 of Stage Traxx, you need to follow this guide: https://support.stagetraxx.com/d/500-missing-songs

peter

Oh, so you already created a thread for this problem. Please don't create multiple threads for this issue.

So it seems you are on version 3. In that case you somehow deleted the audio files in the Stage Traxx folder. You will have to restore a full backup to get them back. If you don't have a full backup available, you could only try to copy the original audio files into the Stage Traxx folder on your iPad and hope that Stage Traxx can find them.