Can’t restore in app purchases.

Kevtyler

Thanks Peter

I was hoping that the issues were resolved but they’re not. I’m finding that version 3.6.7 wont load full back ups made from 3.7.5.

Here are the screen shots made from the new and older pads.

To be fair, my problems started last week with google and apple messing with my photo storage, I’m wondering do I need to factory reset both devices

Thanks

Damir

Kevtyler try downloading the files to your hard drive, then try to install the backups.
Never do a full backup directly from icloud.

Kevtyler

Damir hi there

If you look at the files, they are greyed out, and can’t be downloaded.

Thanks

peter

Backup files are not downward compatible. Only upward compatible. You can restore a backup made in version 3.6 on version 3.8 but not the other way around.

Kevtyler

peter thanks Peter

That’s a bummer, but that’s life.

Thanks

Kev

Damir

Kevtyler have you tried a desktop computer to download the files from iCloud, than copy across to iPad? Hopefully the full backups are not corrupted.

peter

They are greyed out because it says "Download error". That has nothing to do with Stage Traxx.

Kevtyler

Hi Peter

There’s definitely something not right with the greyed out files, but regardless of that I can’t use them on my old pad, I’m not sure what download error means, my new pad sees them as normal

Thanks

peter

Well, you might try to load a newer backup in an older version. Some changes in newer version will be ignored. But some might break the import. But keep in mind that when you then create a backup in the old version, you will lose data that is only available on the new version (like for example the metronome settings in version 3.8).

Kevtyler

peter thanks Peter

I’m going to try a new back up on old pad, I’ve just done a factory reset and my cloud files look ok now

Cheers

Kevtyler

Well there’s a big problem with this pad guys, “ on my pad “ is missing from files.

Thanks Peter and everyone for help need a new pad.

Kevtyler

Damir

The backups are fine,

My pad is just acting crazy, one thing after another.

Yesterday it’s apple google photo sharing, now it’s hiding huge menu elements.

“ on my pad “ where are you 😂

Cheers

peter

Tap on "Edit" in the sidebar and enable "On My iPad" again.

Kevtyler

peter

This was the strange thing, that option in edit was missing too, it’s like there’s a 2 hour delay on cloud downloads.

It’s appeared again that option, but I’m noticing that after I press on a file in cloud to add to my pad, it takes ages to appear in the menu.

Really strange

Thanks

Kevtyler

I have another iPad and iPhone on another account, they too are acting weird, I’m wondering is it an issue here in Spain with the local internet.