Unable to verify app.

jasontakenote

Thanks for your help on this Peter and Jaytrax.
I had to do a factory reset on my device and then reinstall Stage Trax.
Finally no more issues!

WalterEgo

My Mac refuses to show full paid version. Restoring purchases does nothing.

peter

See here: https://stagetraxx.com/user-guide/faq/#what-can-i-do-if-restore-purchases-is-not-working

The AppStore often seems to have problems with restoring purchases between platforms (iOS to Mac or back).

jasontakenote

Oh dear... Issue has returned. I have tried every suggestion posted.
Also uninstalled app and re-installed.
Finally did a factory reset on my ipad and reinstalled the app.

All to no avail... the issue still remains.

Am so disappointed as this app would have been perfect for me!!

Would welcome any further suggestions from anyone.

jasontakenote

Peter, is it possible to install the app on ipad without using the app store?

jasontakenote

Hi Peter,
The verification issue has returned even after a factory reset of my ipad, and re-installation of the app.

Is it possible to install the app on ipad without using the app store?

peter

I'm sorry you have this issue. What iOS version are you running and on what hardware?

There is no way to install Stage Traxx without the App Store. This is a very strict rule by Apple. There might be a away in about a year as Apple has to comply with EU regulations and allow third party App Stores. But from what I heard this will be limited to users from the EU.

jasontakenote

Hardware is Ipad air2
Software is ios 15.7.3

Thankyou so much for your support.
I really hope I'm able to resolve the issue as I like your app alot!!

peter

You are not using the latest iOS15 version. Please update to 15.7.5.

jasontakenote

peter Hi Peter, have now updated. Unfortunately the issue still exists.
Several times previously, after having done factory reset etc, and also this time after updating iOS, the issue resolves for perhaps a day or two, but then returns.

royandreno

I had the same issue. Just exited the app and restarted it. Had to veryify the purchase again. It shouldn't be like this. Working ok now, but I sure don't want this to happen just before a gig.

peter

If this problem really does not go away, please contact Apple support or the AppStore support. Maybe there is something they can do on their side to make this problem go away.