Hi, I tried the free version and then downloaded the full version. I tried loading files with mixed success and decided to delete and reload the app and now it won't let me access the full version again. I've contacted the App Store and they referred me to you.
It's on a MacBook Air with Big Sur 11.6
The files I was trying to upload were iTunes files backed up to a usb stick. It was 50/50 usable/missing.
Any help would be greatly appreciated.
Thanks, Jerry.