Stagetraxx suddenly reverts to a small window on ipad

LDE1949

While using Stagetraxx on my ipad, it intermittently resizes itself to a small window on the desktop. It only started doing this 2 days ago. I then have to double click on it to resize it to fullscreen. I have contacted Apple support by telephone and they are stumped! They got me to RESET all settings to see if that fixes he problem. Has anyone else experienced this issue?

peter

Can you post a screenshot? I don‘t have windows on iOS. It‘s always only full screen or side by side with another app. I can‘t even imagine what that looks like.

LDE1949

I have an ipad Air 13" with Ios 18.5.
As you can see from the screenshot, Stagetraxx has resized [not minimized?] to a small window. It does this intermittently without me touching the screen. The ipad is in a clamp on my microphone stand untouched. Apple support suggest that I uninstall and reinstall Stagetraxx but as a retired IT Manager, I don't have much confidence that this will work.
Could it have something to do with the size of my song library? I use .WAV files and I have about 350 songs which makes the full backup around 13.5Gbs. Should I be using .MP3's which are a fraction of the size?
I hope you can cast some light on this probelm as I don't want Stagetraxx to minimize like this during a gig
Thanks Peter
Derek

peter

That’s the app switcher view when you double tap the home button or swipe up from the bottom of the screen. Stage Traxx has no capability to open this view. It can only be triggered by iOS itself. My guess is one of the following:

You have enabled something in the iOS accessibility settings that opens this view
You are using a remote control device that sends a shortcut to iOS to open this view

LDE1949

Thanks for looking into this for me Peter. I agree with your assessment. I used the ipad all day yesterday and this problem did not happen again. I'm confident that it is not being caused by Stagetraxx, probably just a glitch in iOS.
I have turned off all of the gestures and accessibility settings.
I must admit that I was disappointed in Apple support especially when they suggested that I uninstall and reinstall the app. A long shot on their behalf to say the least!!