Ventura 13.4

OBrandt

Stage Traxx 3 on my Mac with Ventura 13.4 won't start. I get a crash report on every attempt to start it.

peter

Please send the crash report to support@stagetraxx.com. You might be able to get it working by deleting the preferences. You will need to restore your purchases after that.

Delete the file ~/Library/Containers/de.dikant.stagetraxx3/Data/Library/Preferences/de.dikant.stagetraxx3.plist
Start Stage Traxx
Restore purchases in Settings > In App Purchases

OBrandt

I have sent you the crash report. Deleting the preferences did not solv the problem.
There are 2 links to com.apple.security_common.plist and com.apple.security.plist in ~/Library/Containers/de.dikant.stagetraxx3/Data/Library/Preferences. Should I delete them to?

peter

No, I just looked at the crash report. Deleting the preferences will not solve the problem. The app somehow can not initialize your audio output. Do you have an audio interface connected or bluetooth headphones? Try to disconnect them and start the app.

OBrandt

My Macbook M1 have Blackhole 16 channel on in and Multi Output Device on out. When i changed to my sound card Audient iD4 on out it worked. Now Stage Traxx starts up and works fine.
So it does not work with Multi Output Device for me.

peter

Could be a problem with the settings on that interface. Try to set it to 44.1 or 48 kHz. Maybe your sample rate is too high.