3.7 crash on iMac

giaturr

royandreno
Does not work for me, same error report as before

royandreno

giaturr Strange. Hope you had made a full back up before installing. Did you bin the ST3 icon in the trash bin? (Sorry, don't mean to insult your IQ, just trying to help)🤓

giaturr

royandreno
Yes, I kwon know to uninstall app :-)
And I have a full backup, too.
But.... I really need the application.......

giaturr

Managed to restart the application, after some tricky moves and restarts.
Cloud Sync will remain disabled; I really was waiting for that features, hoe it will work someday .

peter

That's really strange. The error message you posted indicates that there is no database existent. A quick search on the developer forums leads to the only hint so far that this error usually disappears after reinstalling the app (and deleting the folder ~Library/Containers/Stage Traxx 3 (Caution, this will delete your data)).

After that the error usually will not come back. But I have not found a cause for this issue yet. What macOS version are you 2 on?

giaturr

peter
Tried the procedure.
The real path was _Library/Containers/de.dikant.stagetraxx3
Downloaded and installed from App Store: the app starts, but no restore is allowed because (it says) it'e free versions.
Resore Purcheses doesn't work. Sure I'm logged in with my AppleID (in system preferences, Apple Store, etc....)

Please help,
Thank you

royandreno

Big Sur 11.7.6

peter

Regarding the missing files: This is normal as the database updates first and then the audio files start downloading. During the download you see more on more of the missing marker disappear. When sync is finished there should be no more missing markers.

giaturr

I think the message error refers to my post.
MacOS 10.15.7

giaturr

giaturr
I buie another license ad Apple Store told me I already had one. Tricky but fair.

peter

giaturr Actually, clicking on buy again is the right way to move forward in that case: https://stagetraxx.com/user-guide/faq/#what-can-i-do-if-restore-purchases-is-not-working

Could you please go to Settings > Create Support Email and send me your logfile. I have added some logging if restore purchases does not work and would be curious to see why it did not work for you.

giaturr

Anyway, after re-enabling iCloud Sync the app doesn't start, as reported before.
I'll save the report and try to revert to non synced version,.... again.

peter

Actually it is a good thing that you can reproduce the problem. That way we can find and eliminate the cause a bit easier. Before you reinstall the app, please send me your logfile. If you can not start the the app, the logfile can be found here: ~Library/Containers/de.dikant.stagetraxx3/Data/Library/Caches

giaturr

I saved the report before reinstalling the app. As I told before, I really need it every day (great app, apart from this last upgrade).
Can I send the report in a private way?

peter

giaturr Please send the log to support@stagetraxx.com. And if you could also send me the crash log. That would help a lot. You should be able to see it in the Console app. Please select Crash Reports and search for Stage Traxx 3 in the list of crashes.

peter

I have a suspicion about a possible cause for the crash but to continue I need to wait for the crash logs that Apple should send me tomorrow.

royandreno

peter I sent mine as well.

giaturr

peter
Message sent
Thanks Peter

peter

Thanks for the crash logs. So my suspicion was wrong. It looks like macOS 10.15 and 11 can not use some of the database features ST3 needs when Cloud Sync is enabled. I will have to search for possible workarounds or in the worst case set a minimum required macOS version to use the cloud sync feature on Mac.

royandreno

peter Thanks, Peter. I'm happy to do manual back up for the time being anyway. But I smell a new iMac in the near future🙂