• FAQ
  • Restore Purchase not working

I have bought my subscription via my iPad on family sharing. I’m trying to restore purchase on my phone and it won’t let me? What am I doing wrong? Thanks

Make sure you use the same AppleID on both devices. If that is the case and the Restore does still not work, just redo the purchase. You will not get billed a second time as it is not possible to purchase the "Unlock Full Version" item twice. But the app will then be unlocked.

peter changed the title to Restore Purchase not working .
5 days later

I think I have purchased it under my Apple ID on the iPad but my husbands Apple ID on my phone 🤦‍♀️ no idea how to resolve this. Any ideas ? 🙂

Also, if I did bury it again how do I get all my tracks into it?

3 months later

Okay i’ll give it a shot. I can’t be double billed eh?

Yeah, you can't be billed twice for the same item no matter how hard you try 😉