Restore Purchases

Mike1

Hi I bought the App today and I am trying to restore purchases on my iPad. It will not go through. Apple have confirmed that I bought the app today.
Any help will be appreciated.

peter

Which error do you get?

Mike1

I press “Restore Purchases” on the pop up window and the little circle begins to turn while starting to work. Then it stops and the Restore Purchases text is highlighted again. I also tried the app on my phone and I am getting the same thing.
It is working fine on my MacBook. I am using the same Apple ID on my IPad and IPhone. I just want to be able to use my IPad with the app.
Thank you.

peter

No error and no unlock only can happen when the request is canceled which you can not do manually.

Might be a temporary problem with the App Store. You could tap on the "Unlock full version" purchases again. The AppStore does know that you already purchased it and will restore the purchase. So the outcome is the same but another action is used to communicate with the App Store. Maybe that will run without issues.

I just tried it on my device by deleting and reinstalling the app. Restoring purchases worked flawless.

Mike1

Hi Peter. Apple charged me again when I pressed unlock full version.
I did reset my iPad and deleted the app but it was still the same. Your app worked when you deleted but you didn’t have the issue I have. Can I get refund on the second purchase?

peter

To get a refund you need to contact the App Store support. I can not initiate any actions related to the App Store.

But if you have been charged, that means that this purchase on your Mac has not been done with the AppleID your iPad is running on. It is simply not possible to purchase the same item with the same ID multiple times in the App Store. No matter what. And if your Mac is running with a different AppleID you will have to purchase a second license anyway or change your iOS devices to run with the AppleID of your Mac.

peter

Here is the info how to request a refund: https://support.apple.com/en-us/HT204084

Mike1

Ok Peter. I can assure that I have the same ID on my devices. I have used Apple devices for years and have not had any issues with payments.
I will contact Apple and see what the issue is.
I don’t think this an issue with the app.
Thanks for your help. The app is fantastic by the way. Easy to use but very effective.
Thanks Michael.

peter

Btw, this is what will be displayed after authorizing the payment if you already have purchased the item:

It is unfortunate that this message is shown after authorizing the payment and not before but you will definitely not be billed.

Mike1

Ok thanks

rowe2000

Hi
FYI
I also had som trouble restore purchase yesterday.

Tried hundreds of times with no notice of why
Finnaly I got tierd to struggle and decide to buy one more license.
The purchase seems to go thru but there was now draw from my account, and the app is now unlocked so it seems Apple found out I already owned the app then.. but I did never see that dialog above of "You've already purchased this..."

Conclusion: maybe Apple did had some trouble with their restore purchase API's yesterday...?

peter

Hm, there was a bug in the API but I tried both and had no issues with restore and the dialog shown above was also shown. Very strange but unfortunately outside of the app so I can not really do anything about it.

Mike1

Just for the record Apple only charged once for the App after technically buying it twice. There was an issue with the MacBook purchase on Apples’ part the first time I bought the app.

peter

Great. Thanks for keeping us updated 🙂

TimGardiner

Hi there - just letting you know we bought the OSX app last week and have built our library and playlists etc, and the singers love the interface while performing. I went to restore my backup file from my Macbook to iOS (iPad/Phone) but got exactly the same error as reported above (I.e. Restore purchases doesn't work).

Should I wait for a fix for the API or risk the Apple Store refund?

peter

I would not wait for a fix from Apple. Redo the purchase. Apple will recognize that you bought it and not bill you again. In the odd case that you should be billed you can request a refund from Apple. I have never heard about a case where a refund was rejected.

TimGardiner

Thanks Peter - other than this, it's a great app based on the first week's usage!!

FernandoT

Hi Peter,
I have activated the license in my iPhone and now I'm not able to activate in my MacPro.

Got an error:
Unresolved error Error Domain=NSURLErrorDomain Code=-1005 "The network connection was lost."
I have re-installed the app and tried again. It didnt work.

The App is whitelisted in my Antivirus (Norton).

Restore purchase is not working as well.

Is there any log we can check in my Mac to identify the root cause?

Thank you,

Fernando.

peter

This error describes a problem with the network. It is not possible to build a stable connection to the AppStore. Most likely this is problem should resolve itself if you try in a couple of hours or maybe tomorrow.

FernandoT

Thanks Peter,

I have tried again and still not working.

I have the impression that the API call is not reaching the proper destination or is trying to reach an account that does not exist. I dont want share the full link here in the chat so can you please provide me an email so I can send the full error message?

Thank you,